We are a local family-owned and operated business and your happiness is essential to our business!
We hire people who genuinely take pride in their work.
Our team is large enough that we’ll always have someone when you need them but small enough that you’ll get to know your cleaner personally.
We’re about servicing the community and we rely on their feedback and word-of-mouth to continue to grow and succeed.
how does it work?
We walk together through your property and decide what you want us to be responsible for. We have solid systems to ensure a consistently high quality of cleaning and maintenance that you can rely on. If you want help with the day to day guest communication we can assist with that too.
- Scheduled cleaning for all check outs and turn overs
- Deep, maintenance cleaning once a month
- Ordering and restocking of consumables
- Linen hire
- Garden maintenance & pool cleaning
- Unique requests & problem solving
- Indoor/outdoor maintenance: plumbing, wiring, handyman etc.
- Full guest liaison - including AirBNB co-hosting
- Listing, bookings, guest questions and problems
- Check in/check out and welcome messages
- Emergency contact and noise complaints
- Preparing local information etc.
“My guest reviews are exceptional and I credit plenty of this to Cristina.”
Thank you Cristina for delivering everything you promised as a cleaning service and more.
I have been working with Cristina and her team since September 2020. Running an Airbnb in Byron Bay is easy, what is not stress-free is finding great reliable housekeeping services that you can have confidence that will do everything they promise to do.
Many cleaners promise to do it all, and unfortunately within weeks, you are treated very hurried and get a quick clean, with a price tag and an unclean house. Many times my properties had been left unsatisfactory for my guests prior to hiring Cristina’s business.
Cristina’s attention to detail is outstanding. I should mention Cristina and her team also takes it upon themselves to fix house maintenance matters that I would normally have to call a tradesman to repair.
My guest reviews are exceptional and I credit plenty of this to Cristina. A great instance was when my guest said to “please thank your house keeper as she took us to the airport when our cab was running late.”
I feel very blessed as I can now concentrate on my bookings, knowing the house is 5-star sparkling clean, and feel that I have eyes and feet on the ground taking care of my homes, as I live interstate away from my properties in Byron Bay. In The Bay Services, is a one stop business that looks after everything from guests check ins, pool cleans, flawless house cleaning, and incredible people skills for my guests.
Thank you for all your efforts
La Bella Vita – Byron Bay
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Make your property work!
frequently asked questions
Here are some common questions and answers, for anything else we welcome your call!
Yes! Due to our large team, we are mostly able to give our cleaners’ regular clients, like yourself.
Too easy, please contact us to reschedule a time that suits.
*Please note there is a cancellation fee if within 48 hours of the time of your booking.
I wish we were! We’re so glad you’re pleased with our work—we’d be so grateful if you could please take the time to leave us a review if you have a moment.
Yes of course! Please contact us directly if you are an existing client wishing to transition services. If you are new to our extended family, please complete a booking inquiry and we will get back to you shortly.
Unfortunately, not at this time, however if you are looking for a cheaper alternative, we do suggest sourcing a company who focuses on price and forgoes quality.
Oh no! Our apologies, please contact us immediately so we can return to resolve the issue at your earliest convenience.
Yes, all the above! If your property has any of these things, we will discuss this as a possible inclusion in the scope of your clean during our initial on-site quote and walk-through.
*We do not however do any sort of power washing driveways/footpaths, washing of external windows, furniture cleaning or removal of algae/scum from pools.
Hi there, yes, of course. We work with you to give you back more of your valuable time.
Please contact us and let us know beforehand what you’d like to focus on for your upcoming clean so we can best accommodate your needs.